Adrian C. Ott, an adviser on customer strategy and innovation, recently wrote a blog on the Harvard Business Review website. She titled the piece ‘Are scorecards and metrics killing employee engagement?’. What an interesting question, to which the answer, I suspect, is actually ‘ye... [More]

We often get asked what motivates people, how best to engage employees and what rewards should be used to retain talent. The answer we give does not usually involve money! Whilst it is clear that money has a role in an employee’s commitment to an organisation, it has been found that for people... [More]

This month’s Harvard Business Review has a really interesting article about using customers to motivate your workforce. If you are a regular of my blogs here, you will know I am a big fan of HBR and the latest edition, focused on innovation, is brilliant! In the article entitled ‘How cus... [More]

I was recently catching up on some reading, wading my way through journals and newsletters sat in an ever growing pile on my desk. I came across something entitled ‘The Principles of Success: What positive psychology tells us about achievement, happiness and well-being’ by Professor Jord... [More]

So, the survey has come to a close. Headline results are in and the overall company report and departmental reports are winging their way to you. What next? You could follow the approach of some organisations: flick through the reports, think ‘ah, that’s interesting’ and then stick... [More]