Serco Group Plc is ‘an international service company that improves the quality and efficiency of essential services that matter to millions of people around the world’. Serco provide important services to thousands of people around the world; their services include health, education, tra... [More]

Right, we now know more about what employee engagement is and how to define it but why does it matter? It is important to understand the benefits of employee engagement as it means that those involved in the strategy implementations can get on board as they are aware of the potential returns.Put sim... [More]

Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 As per the discussion in my previous blog, employe... [More]

Employee engagement is difficult to define. In fact, David Guest, Professor of Organisational Psychology at Kings College London says that the concept of employee engagement needs to be ‘defined more clearly’ as it is currently ‘muddled’ (McLeod & Clarke, 2008). When the ... [More]

With the emergence of 2011, we thought that it would be a good idea to start a series of employee engagement related blogs which take you through the basics of what employee engagement is to how you can make it work for your organisation.The series is called ‘Rules of Engagement’ - aptly... [More]