It can be difficult to keep in touch with customers’ perceptions of the service HR provides.
If things occasionally go wrong, you certainly hear about it. But mostly, no news is good news for HR.
So, how can you be sure HR is seen to be delivering what it should? What do your customers want, and what do they value most from HR?
An HR Satisfaction Survey will provide vital feedback, e.g.
- The perceived strengths of your HR Team
- New requirements and needs still to be met
- The most and least satisfied customers
- Whether HR Strategy is aligned with customer requirements
- Whether service quality is seen to be improving
- Comparisons with HR in other organisations
We also carry out satisfaction surveys for other support departments – for example
- Finance
- IT
- Operational support