Mark Mortensen and Heidi K. Gardner have written a great article about the growing issue of mistrust of remote workers with more employees questioning the productivity of their colleagues who are working from home.
They argue that trust is being undermined because the signals about actions, motivations and reliability required to trust others are harder to pick up when colleagues are working remotely.
It’s hard to believe that anyone would think that monitoring is the answer although clearly some do with increasing sales of tools to track employees.
The article suggests better approaches that rely on the science of trust such as:
Monitoring can cause more harm than good, potentially lowering morale and increasing attrition and burnout.
In our view it's clear that leaders should consider the smarter approaches to tackling concerns about trust outlined in the article.
Read the full article here.